Vacancy Notice No. 2008/066
Position and Grade: Systems Team Leader (P-4)
Organizational Unit: Systems Services Section
Division of Information Technology
Department of Management
Duty Station: Vienna, Austria
Issue Date: 29 August 2008 (re-opened on 28 November 2008)
Application Deadline: 26 December 2008
Type/Duration of Appointment: Fixed term, 3 years (subject to a probationary period of 1 year)

Organizational Setting
The International Atomic Energy Agency (IAEA) is an independent United Nations organization headquartered in Vienna, Austria, with 144 Member States and a staff of 2300, serving as the global focal point for international cooperation in the safe and peaceful use of nuclear energy.

The Division of Information Technology provides support to the Agency in the field of information and communication technology (ICT), including information systems for technical programmes and management. It is responsible for planning, developing and implementing an ICT strategy, for setting and enforcing common ICT standards throughout the Secretariat and for managing central ICT services.

The IAEA's ICT infrastructure comprises state-of-the-art hardware and software platforms located in a central data centre. The Division has implemented an IT service management model based on ITIL (IT Infrastructure Library) and PRINCE2 (Projects in Controlled Environment) best practices.

The Systems Services Section is responsible for providing highly available, high performance and secure system services to about 2500 users and for managing the data centre. The data centre consists of 160 Microsoft Windows servers, 40 Unix/Linux servers and 1 IBM mainframe. The system services include content management services, database administration services, file services, hosting services, storage services and web services.

Main purpose
As a member of a team led by the Section Head, the Systems Team Leader advises on planning, design, implementation and control of the installation and maintenance of hardware and software. He/she contributes towards ensuring that the capacity, reliability and availability of IAEA computing facilities meet the requirements of the organization. He/she leads the Windows server team and is responsible for providing technical leadership and resource management for Windows server infrastructure and related projects. He/she also provides leadership for information security in the Windows environment with an emphasis on proactive security measures.

Role
The Systems Team Leader performs the roles of technical team leader, project manager, technical expert and supervisor for the Windows server environment.

Partnerships
The Systems Team Leader guides and provides technical advice to other members of the project and operations teams. He/she also provides IAEA staff and external technical specialists and service providers with problem solving and cross-sectional project delivery.

The Systems Team Leader provides authoritative guidance on Windows technical issues to team members and advisory boards, and works with external vendors on initiatives towards introducing new technologies in the Agency.

Functions / Key Results Expected
  • Planning: support the Section Head in drawing up and implementing annual work and resource plans. Together with the Technical Adviser, assess their applicability within the overall ICT strategy. Recognize and actively seek ways to exploit IT to address complex business, organizational and technical issues.
  • Team Leadership: provide own team with a clear direction, delegate work and motivate staff.
  • Service Management: take overall responsibility for ensuring the availability, performance and security of services within agreed service levels. Together with the Technical Adviser, lead the development of procedures and standards for the Agency-wide infrastructure.
  • Project Management: plan, monitor and control projects using the PRINCE2 methodology.
  • Security Management: develop, propose and recommend security solutions, implement appropriate procedural and technical access control mechanisms, perform security assessments and vulnerability testing and make recommendations for corrective actions.
  • Problem Solving: investigate and resolve problems for services within his/her own area of responsibility, delegate to team members as appropriate, following ITIL processes, manage major incidents and bring them to a satisfactory closure.

Knowledge, Skills and Abilities
  • Technical expertise:
    • Thorough knowledge of enterprise class IT infrastructure: Windows server environment, Windows storage and backup systems, web servers, database management systems, and software architecture covering a selection of products such as Microsoft's Sharepoint and SQL Server, Opentext's Livelink and Web Content Management, appliance or software based search engines;
    • Knowledge of networking, high availability clustering, and Linux is desirable;
    • Knowledge of the principles, practices and processes of ITIL for service management, and PRINCE2 for project management, or similar methodologies is desirable.
  • Leadership and management skills: demonstrated ability to lead a team, providing clear direction, motivating staff, managing their performance appropriately and fairly, and dealing with possible conflicts.
  • Excellent problem-solving skills.
  • Good interpersonal skills with the ability to interact with customers and colleagues in a courteous and friendly manner and to work in a multicultural environment with sensitivity and respect for diversity.
  • Results-orientation: positive goal-oriented attitude in the workplace.

Education, Experience and Language Skills
  • Advanced university (or equivalent) degree in computer science, mathematics, engineering or a relevant field. An information systems security certification will be an advantage.
  • Seven years of professional experience as a Windows systems engineer in a large and complex IT environment (50+ servers). Five years of hands-on configuration, administration and troubleshooting experience in Microsoft Windows 2003 server - Forest, Domain, AD (Active Directory), Schemer, DNS (domain name system), WINS (Windows Internet Name Service), DHCP (Dynamic Host Configuration Protocol), OU (organizational unit). Three years experience of at least one scripting or web language (ASP.Net, JavaScript or Powershell).
  • Practical experience in information security, including vulnerability testing and security assessments.
  • Experience in IT service management and delivery, supporting innovation and managing change.
  • Experience in the formulation, planning and delivery of IT projects, including the management of financial and human resources.
  • Excellent knowledge of English, both oral and written. Knowledge of German and/or other official languages of the Agency (Arabic, Chinese, French, Russian, Spanish) is an advantage.
NOTE: By joining the IAEA, staff members benefit from challenging assignments in a stimulating multicultural workplace and engage in current, meaningful issues of global peace, security and development.

Remuneration
The Agency offers an attractive remuneration package including a tax-free annual net base salary starting at US $63 052 (subject to mandatory deductions for pension contributions and health insurance), a variable post adjustment which currently amounts to US $44 199*, dependency benefits, rental subsidy, education grant, relocation and repatriation expenses; 6 weeks' annual vacation, home leave, pension plan and health insurance.

How to apply to the IAEA

* Subject to change without notice

Applications from qualified women and candidates from developing countries are encouraged

Applicants should be aware that IAEA staff members are international civil servants and may not accept instructions from any other authority. Staff members may be assigned to any location. The IAEA retains the discretion not to make any appointment to this vacancy, to make an appointment at a lower grade or to make an appointment with a modified job description or for shorter duration than indicated above. Testing may be part of the recruitment process.