International Atomic Energy Agency
Vacancy Notice No. 2014/282

Position and Grade: Library Assistant (User Services) (G-5)
Organizational Unit: IAEA Library Unit
Nuclear Information Section
Department of Nuclear Energy
Duty Station: Vienna, Austria
Issue Date: 8 September 2014
Application Deadline: 6 October 2014
Type of Appointment: Either a Fixed-term appointment (if the candidate already holds a Fixed-term appointment) or Temporary-assistance appointment (in all other cases) may be offered, both subject to a probationary period of 1 year
CCOG codes: 2.C.03

Organizational Setting

The objective of the Department of Nuclear Energy is to foster the efficient and safe use of nuclear power by supporting interested Member States in improving the performance of nuclear power plants, the nuclear fuel cycle, and the management of nuclear wastes; in catalysing innovation in nuclear power and fuel cycle technologies; in developing indigenous capabilities for national energy planning; in deploying new nuclear power plants; in preserving and disseminating nuclear information and knowledge; and in advancing science and industry through improved operation of research reactors.

The Nuclear Information Section consists of the IAEA Library Unit, the INIS Unit and the Systems Development and Support Group. It fosters the exchange of scientific and technical information on the peaceful use of nuclear science and technology; increases awareness in Member States of the importance of maintaining efficient and effective systems for managing such information; provides information services and support to Member States and to the IAEA; and assists with capacity building and training.

Main Purpose

The Library Assistant (User Services) contributes to the efficient operation of Library services and the proper use of its information resources. He/she assists with the delivery of information services and is responsible for managing the article delivery service, including processing journal article requests, providing articles to Library users, monitoring deposit accounts, and the development and maintenance of working networks/contacts with other libraries and institutions worldwide.

Working Relationships

The Library Assistant (User Services) works closely with other Library and Nuclear Information Section staff involved in the provision of information services. He/she builds and maintains collaborative working relations with libraries, research centres, commercial and other suppliers regarding requests for library publications. He/she contacts IAEA staff and members of Permanent Missions in Vienna to ensure effective information provision, and requests clarification or explanations in relation to requests, deliveries or other issues.

Functions / Key Results Expected

  • Perform initial actions to acquire serial publications through established commercial channels or through the IAEA Library networks. This includes verification of bibliographic information, creating and/or updating the records in the library integrated system, checking item availability in the library collections and on the web, using on-line sources and search tools, photocopying/scanning of articles, conference papers or documents from the collections, identifying the best possible source for ordering and claiming publications, receiving and processing publications according to existing guidelines.
  • Deliver publications to requestors in a timely manner and/or provide feedback to library users in the case of delayed deliveries or unfulfilled requests.
  • Communicate and correspond with suppliers regarding delivery issues and questions; monitors the balance of deposit accounts to guarantee continuity of supply of information and publications.
  • Provide assistance to the Library information desk, and technical support or instructions to library clients using the electronic information resources or available library facilities.
  • Participate in the IAEA digitisation project of out-of-print publications.
  • Maintain files and keep statistics related to the activities of the job, prepare service usage reports, as appropriate, required for library operations and supervisors;
  • Streamline workflow processes at his/her own workplace; identify, recommend and implement suggestions for improving the efficient delivery of information products and services.
  • Collaborate with other members of the Nuclear Information Section to identify and develop common activities, products and services, with the goal of improving efficiency and synergy within the Section.
  • Work as a team-member and provide back-up and support to other assistants as required and/or instructed by the supervisors.

Knowledge, Skills and Abilities

  • Very good knowledge of library operations and modern systems for article delivery.
  • Thorough understanding of various library roles, responsibilities and collections, in order to effectively provide article delivery and other information services.
  • Good knowledge of integrated library management systems and functions; ability to undertake relevant research, maintain records in a systematic fashion and retrieve necessary information with speed and accuracy.
  • Organization skills: Ability to prioritize work assignments, organize own schedule, perform routine work independently, meet deadlines, and adapt to constantly changing demands and multitasking.
  • Ability to manage a heavy workload under time pressure.
  • Willingness to gain new knowledge and new skills and flexibility in changes to assignment.
  • High level of accuracy in data entry and ability to pay attention to details.
  • Ability to work as a team player in a multicultural environment, to respect diversity and to interact with the Library clients in a customer oriented manner.
  • Ability to resolve problems that may arise and propose appropriate solutions and improvements.
  • Computer skills: Proficiency in MS Office 2010, which is the IAEA standard (Word, Excel, Outlook), and ability to use databases.

Education, Experience and Language Skills

  • Completed secondary education.
  • Minimum of four years of relevant work experience in the area of library and information services.
  • Working experience in an international environment is an asset.
  • English language test (level 2) and typing test (level 2) to IAEA standard.
  • Language skills: Excellent knowledge of both spoken and written English is essential. Working knowledge of any other official IAEA language (i.e. Arabic, Chinese, French, Spanish or Russian) is an asset.


The IAEA offers an attractive remuneration package including a tax-free annual net base salary starting at €41 947 (subject to mandatory deductions for pension contributions and health insurance), 6 weeks' annual vacation, pension plan and health insurance.

How to Apply

Internal and external applicants need to complete an IAEA Personal History Form. Internal applicants are required to apply online at External applicants are required to apply online at You can find more information about employment opportunities and working at the IAEA at No e-mail or hard-copy application will be accepted. All applicants will be informed of the outcome of their application in due course. Applications received after the application deadline will not be considered. Applicants who do not comply with the aforementioned application guidelines or do not meet the essential requirements specified in this Vacancy Notice will not be considered.

Appointment is subject to a satisfactory medical report. Recruitment will be on a LOCAL BASIS only. Outside applicants are required to supply to the IAEA or to authorize it to seek all information relevant to their suitability for employment by the IAEA. Testing may be part of the recruitment process.

Applicants should be aware that IAEA staff members are international civil servants and may not accept instructions from any other authority. The IAEA is committed to applying the highest ethical standards in carrying out its mandate. As part of the United Nations common system, the IAEA subscribes to the following core ethical standards (or values): Integrity, Professionalism and Respect for diversity. Staff members may be assigned to any location. The IAEA retains the discretion not to make any appointment to this vacancy, to make an appointment at a lower grade or with a different contract type, or to make an appointment with a modified job description or for shorter duration than indicated above.

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